Privacy Policy
Last updated: October 21, 2025
- 1) Who We Are
- 2) Information We Collect
- 3) How We Use Your Information
- 4) Legal Bases (EEA/UK)
- 5) Data Sharing & Disclosures
- 6) Data Retention
- 7) Security
- 8) Cookies & Analytics (WordPress)
- 9) Your Choices & Rights
- 10) Children’s Privacy
- 11) International Visitors
- 12) Third‑Party Links
- 13) Changes to This Policy
- 14) Contact Us
- Mobile Messaging (SMS/MMS) Terms & Conditions
1) Who We Are
plumbingwizardjax.com (the “Site”) is owned and operated by PLUMBING WIZARD JAX LLC (“Plumbing Wizard Jax,” “we,” “us,” or “our”), a plumbing services provider serving Duval, St. Johns, Nassau, and Clay Counties in Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, contact us, request an estimate, schedule service, or communicate with us by phone, email, web forms, or SMS/MMS.
Quick summary: We collect only what we need to provide estimates, schedule and complete jobs, communicate with you, and run our business. We do not sell your data and we do not share customer data with third parties for promotional or marketing purposes. Mobile opt‑in and consent are never shared with anyone for any purpose (details below).
If you have questions, contact us at contact@plumbingwizardjax.com or 904‑888‑9678, or by mail at Jacksonville, Florida.
2) Information We Collect
- Contact & Service Details: name, phone number, email, service address, property type, preferred appointment times.
- Project Information: job notes, photos/videos you upload (e.g., of a leak or fixture), materials requested, warranty/permit info.
- Communications: emails, web‑form submissions, chat messages, SMS/MMS content, and call/voicemail metadata.
- Payment & Billing: invoice details, amounts paid, payment status, and partial payment information. Full card data (PAN/CVV), when used, is processed by a third‑party payment processor and is not stored on our systems.
- Website & Device Data: IP address, browser type, pages viewed, time on page, referral URLs, and general location (city/region). The Site runs on WordPress and may set functional cookies (see §8).
- Call/SMS Processing: our business phone and texting services are provided by Grasshopper, which acts as a service provider to route calls, voicemails, and messages on our behalf.
We do not intentionally collect data from children under 13, and our services are directed to adults.
3) How We Use Your Information
- Provide, schedule, and complete plumbing services; prepare quotes/estimates; and manage work orders.
- Communicate about appointments, arrivals, delays, job updates, invoices, and service recommendations.
- Process payments and handle accounting, chargebacks, or warranty issues.
- Improve our website and services, ensure security, and detect/prevent fraud.
- Comply with applicable laws, regulations, tax obligations, and enforce our agreements.
If we send any marketing messages, you can opt out at any time (see §9 and the Mobile Messaging Terms).
4) Legal Bases (for EEA/UK visitors)
Where applicable, we rely on: (a) performance of a contract (providing services you request), (b) our legitimate interests (business operations, fraud prevention, website improvement), (c) your consent (e.g., optional SMS marketing), and (d) compliance with legal obligations.
5) Data Sharing & Disclosures
- No promotional sharing: Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt‑in exclusion: Mobile opt‑in and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt‑in data.
- Service Providers (Processors): We share data with trusted vendors who help run our business (hosting/WordPress, email providers, scheduling/job management tools, payment processors, phone/SMS provider Grasshopper, and IT/security). They may access data only to perform services for us and must protect it.
- Legal & Safety: We may disclose information if required by law, subpoena, or to protect rights, safety, or property.
- Business Transfers: In a merger, acquisition, or asset sale, customer data may transfer to the successor entity subject to this Policy.
We do not sell personal information and we do not share it for cross‑context behavioral advertising.
6) Data Retention
We keep records only as long as necessary for the purposes above, including service history, invoices, tax/accounting, warranty work, and legal obligations. When no longer needed, we take reasonable steps to delete or de‑identify data.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure; please contact us if you suspect an issue with your information.
8) Cookies & Analytics (WordPress)
The Site uses WordPress, which may set essential cookies (e.g., to remember form inputs or manage logins for site admins). We may also use basic analytics to understand website traffic (page views, referrals, bounce rates). You can usually control cookies through your browser settings. If we implement additional analytics or advertising cookies in the future, we will update this Policy and obtain consent where required.
9) Your Choices & Rights
- Email & SMS: Unsubscribe from marketing emails via the link in the message. For texts, reply STOP to opt out or HELP for assistance (see the Messaging Terms). Transactional/operational messages (e.g., appointment reminders, service updates, safety alerts) may still be sent as allowed by law.
- Access/Correction/Deletion: Request access to, correction of, or deletion of your information by emailing contact@plumbingwizardjax.com. We will verify your request and respond as required by applicable law.
- Do Not Track: We do not currently respond to Do Not Track browser signals.
- State Privacy Rights (U.S.): If you are a resident of a state with consumer privacy laws (e.g., CA/CO/CT/UT/VA), you may have additional rights. Contact contact@plumbingwizardjax.com to exercise them. We do not sell personal information or share it for targeted advertising.
10) Children’s Privacy
Our services are not directed to children under 13. If you believe a child provided personal information, contact us and we will delete it.
11) International Visitors
Our services target U.S. customers in our Florida service area. If you access the Site from outside the U.S., you consent to processing and storage in the United States, which may have different data protection laws than your country.
12) Third‑Party Links
Our Site may link to third‑party sites or services we don’t control. This Policy does not apply to those sites. Review their privacy policies before sharing information.
13) Changes to This Policy
We may update this Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be posted on this page and become effective when posted unless otherwise stated.
14) Contact Us
PLUMBING WIZARD JAX LLC
Jacksonville, Florida
Email: contact@plumbingwizardjax.com
Phone/Text: 904‑888‑9678
Mobile Messaging (SMS/MMS) Terms & Conditions
These Mobile Messaging Terms & Conditions (the “Messaging Terms”) govern your participation in our text messaging program.
Program Description
By providing your mobile number and agreeing to receive texts, you consent to receive SMS/MMS messages from PLUMBING WIZARD JAX LLC at 904‑888‑9678 regarding appointment scheduling and reminders, technician ETAs/updates, service confirmations, estimates/invoices, customer support, and occasional promotions. Message frequency varies.
Consent is not a condition of purchase. Message & data rates may apply.
Opt‑In & Consent
- Opt in by submitting your number on our Site forms, checking an SMS consent box, scheduling service with SMS consent, or texting an opt‑in keyword if provided.
- We will not require you to consent to marketing texts as a condition of purchasing services.
Opt‑Out & Help
- Reply STOP to any message to unsubscribe. You may receive a final confirmation text.
- Reply HELP for assistance. You can also contact us at contact@plumbingwizardjax.com or 904‑888‑9678.
Data Sharing (Mobile)
- Mobile opt‑in and consent are never shared with anyone for any purpose.
- We do not share mobile subscriber data with third parties for marketing or promotional purposes.
- Any information sharing described elsewhere in this policy excludes mobile opt‑in data.
Program Participation & Carriers
- Delivery of messages is subject to your carrier’s network capabilities. Carriers are not liable for delayed or undelivered messages.
- Supported carriers include major U.S. carriers; availability may change without notice.
Eligibility & Responsibility
- You must be the mobile account holder or have authorization from the account holder to enroll.
- You must be 18 or older (or the age of majority in your jurisdiction) to participate.
Supported Message Types
- Operational/transactional: appointment reminders, scheduling updates, technician on‑the‑way notices, service confirmations, invoices/receipts.
- Marketing (optional): special offers or promotions. You can opt out at any time.
Our Service Provider
We use Grasshopper as our phone/SMS service provider. Grasshopper processes calls and messages on our behalf.
Privacy
Your participation is governed by this Privacy Policy. We implement reasonable safeguards to protect your information. For questions about privacy or your data rights, contact contact@plumbingwizardjax.com.